El Corte Ingles, Madrid
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El Corte Ingles Reviews
Me gustaría exponer mi caso por el mal servicio, la falta de compromiso y el pésimo servicio de atención al cliente. Expongo mi caso el día 19/05/1019 realizo una compra en la web de un carro para mi ... more »I would like to make my case for poor service, lack of commitment and poor customer service. I present my case on the day 19/05/1019 I make a purchase on the website of a car for my baby, since they had the model and the house i was looking for after a large study of the different market options, up there everything well , made the purchase obviously I debit from my account the corresponding amount and from there my great ordeal, inform me that I will receive the order later than 12/06/2019, the days start to pass, the status in the section My orders never changes never changes , I decide to send an email to check the status, inform me that they are waiting to receive the goods in El Centro Logístico de Las Palmas with which I think I am close to receive it, the days continue to pass, no response of the car, I talk with consumption tell me that send an email and ask me to know the status, they reply that said cart is discontinued and that they feel the inconveniences that may have caused, sorry almost a month and if I do not get insistent with the emails do not inform me but how much knows when , I send a new email saying that they have to give me a solution, that it has been their fault and that so much computer program, both ERP and in almost a month do not realize that they do not have it in stock that is inadmissible not because it can not pass , if not waita month to tell that to the client, then they tell me that they will offer me another option to which I answer that I want the same house, they send me an email telling me that they offer me a car from the same house, but attention please do not send me a photo not even a photo , nor a link as I know what the option is, I reclaim it I explain it, I suppose they understand and respond saying that they offer me the same cart, I ask it was not discontinued, which happens that the option that I buy came with a pack: blue mat , cup holder, diaper, identifier label, etc. because in the email i inform that they offer me the same stroller, but they do not have the pack and create it to me, offering me color options for each product, but surprise the organizer bag they offer me is another that is not the one that came with the chair and which one do have it in stock because I have seen it and has availability of purchase on the web, it has a value of 80 euros and instead offer me one of 35 euros , but since I'm not looking at the price if I don't the functionality I accept the option posed, I am told that in the case of the mattresses have more than 15 options on the web for the same price 40 euros, but they give me only to choose one, ah I convince myself I was not given to choose me oblig they went to take it, because choosing is when you have more than two options and this was not the case, I tell them that already after accepting the option of the bag, I understand that it would not be a harm to them to give me another option of mat, because the one they offer me I do not like , it's horrific, it's red and the price is the same and I'm told that since I don't remember which department is told that the change is not possible, but the mat is so ugly and has so little exit, that now with the offers is the only one on the web that has a 15% discount , well it happens and time passes and I decide to accept the options offered and I tell you to send it to me so then then I will buy another mat but obviously it will not be there, that is more than obvious, I ask you to answer me if the cart brings the rain protector and the estimate of ent rega, answer if you will receive it by the end of July, conclusion I must wait a month more for something That I have bought, that they have made mistakes, and well that's the solution they give me, and that I stated that I had already placed two claims in consumption , i send the days I send mail to know the status of the delivery, because they do not yet update the order section on the web, to which they omit my email and do not receive a response, and phone have a 902. In short, a terrible customer service, a prompt response shines, they lack qualified personnel who generate a commitment to the customer and who follow up for the closure of such incidents, in short a lousy service that leaves to be desired, I wrote all these lines not because they think they're going to give me a solution, but rather by relief.
Si teneis que comprar algun articulo online y teneis la opcion de otro comercio online aunque te cueste un pelin mas, no compréis en esta empresa, parece que no tienen control de stock real y venden m... more »If you have to buy some article online and you have the option of another online store even if it costs you one more pelin, you do not buy in this company, it seems that they have no real stock control and sell more than they have, they do not charge it but it may have 15 days or a month waiting to see if they send it to you and in the end they cancel it and they stay so good.
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